Unsatisfied Customer and poor service

Hello Peter I would like to a review on a bad service I received at Vodacom Online, I app**** for a router online and received my order on Monday the 4th Dec and an sms followed that the SIM card will be activated in 24 hours. On Tuesday there was still no service I contacted Vodacom online a lady instructed that I need to switch the device off for 5 hours to allow activation; I did so, same results. I called again on Wednesday the 6th explaining the same problem, a gentleman advised I need to disable the pin(put the SIM card on my phone) and give it an hour the router should be activated.

Today I was irate and visited the Vodacom store in Southgate so I can resolve this seeing there’s no resolution telephonically and no sense of urgency from the contact centre. At the store I was met by a Consultant whom I explained my issue to my surprise I was further disrespected as a customer as this lady told me “you guys apply for products online and once there’s a problem with the devices you run to the store” her exact words I then asked her you work for the same company and it’s convenient for people to apply for products online as we hardly have time to visit the store; anyway a lovely gentleman assisted me by calling the online team and was transferred to activation which we were then informed that the status of the router still shows OPEN and not COMPLETE which causes the SIM card to not be activated. This was suppose to be done within 24hrs after receiving my router as the sms indicated, now the gentleman informed me he has to escalate to a different department to change the status to complete and activate the SIM card which can take up to 48hrs, I wasn’t happy with the outcome because I have an exam to write tomorrow at 9am and I did the application on time knowing very well by now I would have internet connection. I cancelled my Telkom account because of the Black Friday Sale at Vodacom Online and i regret it very much so. I don’t expect to be debited for the 1st payment as this experience didn’t give any satisfaction instead put me in a position where I used my petrol to visit the store and airtime to contact the call centre.