Hellopeter
Share Your Experience
AP
Alacia P

1 reviews | Active since Feb 2022

25 Nov 2022, 22:46

Unsatisfied Customer

Vodacom has had a promotion during this Black Friday for a Samsung S22 for R499. After family members and myself that we interested in taking this contact visited the bluff store after 4:30. There were still sign boards up advertising this deal and we went in to take it. A kind lady started with my mom and took down all her details, for verification as she has previously had contracts with them. She then goes to take a photo of the deal and goes into a room. She comes out and say that her manager says this deal is an error and they can not give it. This is false advertising, and ia unacceptable. It was an entire day that adverti*****ts were up. Had this been an error all catalogues should be removed or a sign should be put up to make customers aware of the error. But Vodacom has a dont care attitude with no ethics whatsoever. Its really disappointing and an experience that will not be forgotten.

0
Replies (3)
Vodacom
Vodacom's reply26 Nov 2022, 11:09
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
AP
Alacia P's update27 Nov 2022, 16:18
Reviewer Update
I am still awaiting my call from Vodacom, and on that note i visited the Vodacom bluff branches again today, only to see that the store still has the the board with the S22 promotion, and now it has a sold out sticker on it. So i would like to know was the manager and staff at Vodacom bluff lying that the adverti*****t was an error? DID THEY WANT THE DEALS FOR THEMSELVES AS THEY HAD LIMITED STOCK OR IS VODACOM THE *****?? As i was told this by both Vodacom stores in bluff and now both stores have sold out! I have take photos on Saturday and I took photos today. I Want answers as i have proof that this is ********* and false advertising.
AP
Alacia P's update02 Dec 2022, 11:40
Reviewer Update
Kindly explain this to me. IF THE WAS AN ERROR ON THE BANNER. Why is it the the stores had sold out on their banners on Sunday and not error? I have photos of this!! Which i have also emailed to consumer SA and consumer complaints as i do not seem to be getting any joy from Vodacom. This is really unfair and its really unfortunate that i have been with the Vodacom network for years, we have our lte deals with vodacom and this is the way customers are treated. They are **** to either by the stores or vodacom as a whole.