1 reviews | Active since Sept 2021
Unsatisfied customer
On the 22nd February 2026 I went to Vodacom in springs to purchase a new iphone the latest one I was told that I do not qualify. The person who assisted me informed me that I qualify for iphone 13. I didn't have any issues with that she then informed me about the terms of the contract I signed and left with the phone. When I got home I realized that it was pre owned and she never told me me me that it was pre owned. The store was closed when I realized that it was pre owned I then phoned the following day to ask that the contract be either canceled or they give me a new phone as it was concluded in bad faith an that had I known that it was a pre owned phone I was not going to accept it. They refused to assist me and it cannot be canceled. I was angry because when I went to Vodacom and spoke to the lady I said I was there to buy a new iphone not a pre owned iPhone and she didn't have the curtacy to explain to me that the phone she is giving me is pre owned. I'm now stuck with a phone I don't want and have not used it since purchasing it.
The customer was made aware of this option, Thank you .
Above is the response form vodacom. It does not make sense to me that if I was informed that the unit is pre owned why then will I phone them the next day on 23 February 2026 in the morning soon after they open their shop around 9 am and complain. I was even put on speaker when I was talking to both the manager and the consultant. She even apologizedand that I told her tg hat I wantto cancelthe contract. The message above just shows the level of dishonesty and I will advise people to purchase their products online or through the phone as conversations are recorded.
The customer was made aware of this option, Thank you .
Above is the response form vodacom. It does not make sense to me that if I was informed that the unit is pre owned why then will I phone them the next day on 23 February 2026 in the morning soon after they open their shop around 9 am and complain. I was even put on speaker when I was talking to both the manager and the consultant. She even apologizedand that I told her tg hat I wantto cancelthe contract. The message above just shows the level of dishonesty and I will advise people to purchase their products online or through the phone as conversations are recorded.