1 reviews | Active since Sept 2009
Unsatisfied customer
<p>I'm so furious with the level of service from vodacom. Evertime you call in you're being given a different story from the customer care agents. I'm so fed-up now. My one contract expired at the of July of which they require a month before the time the request of which I did it on the 2 June already, therefore expexted my last payment to have been end of July which I've been told by Olympic at 07:39. Toady I've received my statements showing that I still have to pay for it at of August, not even having been received ANY airtime for the month at all!!!! When I called in today again, the lady gave me a different story that if it expires end of July you still have to pay end of August. I mentioned to her, but then that is 25 months and not 24 months and why should I pay for something that I didn't benefit from (airtime given)????? It makes me even more scary what's gonna happen with my other contract that is also due for cancellation end of September, that is the reason why I've decided to cancel ALL my contracts with vodacom. They have people working there that is ***********!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
