SG
Siphesihle G
1 reviews | Active since Feb 2022
16 Feb 2022, 17:03
Unsatisfied customer
I had insurance with Vodacom from 2019 till this year, when I lost my phone they didn’t want to give me the phone and they cancelled the insurance without my approval, their service was very poor they didn’t care about me as their customer, this all happened at workshop Vodacom shop, I still think it was not fair for them to not give me the phone because I’ve never skipped any month. Can someone help me with this matter.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
16 Feb 2022, 18:19 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Feb 2022, 18:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SG
Siphesihle G's updateReviewer Update
16 Feb 2022, 19:47I will will be waiting for the call tomorrow. I want this to be solved by end of business day tomorrow, even workshop manager sided with his staff and did not care about me as a customer. They need proper training and they must learn not to shout in front of the other customers
Thank you
Thank you
SG
Siphesihle G's update16 Feb 2022, 19:47
Reviewer Update
I will will be waiting for the call tomorrow. I want this to be solved by end of business day tomorrow, even workshop manager sided with his staff and did not care about me as a customer. They need proper training and they must learn not to shout in front of the other customers
Thank you
Thank you
SG
Siphesihle G's updateReviewer Update
22 Mar 2022, 11:46I’m still waiting Vodacom. When are you gonna give me my phone ? I’m still waiting
Your service keeps on getting worse and worse please solve this matter ASAP
Your service keeps on getting worse and worse please solve this matter ASAP
SG
Siphesihle G's update22 Mar 2022, 11:46
Reviewer Update
I’m still waiting Vodacom. When are you gonna give me my phone ? I’m still waiting
Your service keeps on getting worse and worse please solve this matter ASAP
Your service keeps on getting worse and worse please solve this matter ASAP
SG
Siphesihle G's updateReviewer Update
03 Jun 2022, 17:02I gave you my contact details but never called me I’m still waiting or maybe I should write another review so that you take me seriously
SG
Siphesihle G's update03 Jun 2022, 17:02
Reviewer Update
I gave you my contact details but never called me I’m still waiting or maybe I should write another review so that you take me seriously