Unsatisfied customer

Dear Vodacom

I have called the call centre requesting for an upgrade, the consultant I have spoken to advise me that, the phone is out of stock and delivered will be in December 2021. In the week I was off receiving the phone, I received a call from Vodacom sale consultant, asking if I would like to upgrade my contract, which I rep**** I have already upgraded my contract and the delivery will be this week. To my surprise, I was informed I had no upgrade. I can’t explain the frustration and anger. I called the call centre, the consultant, advised me the deal I requested , is no longer available, So even asked who did I speak too, you telling me such an advanced business , cant picked up who I have spoken too and when. They logged a query with the back office and I was told within 48hours I have not received feedback. Weeks are gone passed and till date no feedback, no calls or an email. I have been with Vodacom for many years. Due to the *********** or lack of communication with your organisation. With the rate Vodacom is going you are going to lose customers. I highly dissatisfied. Customer.