Unsatisfied Customer

I logged a service request with Vodacom on Sunday 08/08/21 at 10 am with regards to my wifi being down. I was promised a turnaround time of 24 hours for my matter to be dealt with and they also had said that my request was processed with urgency since it is a matter I was not reporting for the first time. 48 hours later I have not received a single update from Vodacom I have to continuously keep calling back and forth to be given any sort of information. When I enquire they claim that a technician has called me 3 times however I had not received a single call from any technician. To show that my number works perfectly fine I asked a consultant to call me which shows my number is working perfectly fine because he got through. I have been getting taken from pillar to post to solve this issue but nothing seems to be happening. I keep getting told the matter is being escalated however I am receiving no help on this issue even after supposed escalations. It is now 6pm 10/08/21 and I am still without wifi and no assistance. Superiors that are supposedly being emailed to assist me with this issue are not contacting me and managing this situation that has clearly gotten out of hand now. I am getting really frustrated at the absolutely terrible service I am receiving from all the consultants at Vodacom.