Unsatisfied customer

Dear Vodacom Customer Service Team,

I am writing to express my extreme dissatisfaction with the service I received over the weekend. On Friday, I purchased 1.5G of data, but it did not reflect in my account. Despite calling twice over the weekend, I was unable to receive assistance. It was only on Monday, after calling for the third time, that the issue was investigated, revealing that I still had 753Mb of data remaining. Unsatisfied I am appalled by the refund offer of R45, considering the actual value of the remaining data is R75. As a loyal customer of over 7 years, I expect a higher level of service and fairness. I request that you revisit this matter and provide a more reasonable resolution.

Sincerely,