Unsatisfied Customer

<p>My contract is due for a upgrade at the end of May this year. I would like to clarify my contract details so as to make the correct decision going forward. I had a query with regards to my account in November/December las year. I am not satisfied with the answers I have received from you. But you are so lacking in customer service that you do not bother doing a follow up with a customer to see if the information that you have given them is satisfactory. It is also impossible to speak to your *********** call centre staff. They are in seriuos need to customer service training. I am still of the impression that you have *******LY migrated my contract from a L to XL. I would like for you to prove to me that it was always what you say it was. I had done my upgrade - which was a downgrade interms of contract size only in July 2015 because I was considering chaning service providers. I regret continuing my service with you. I have been contract client for possibly over 12 years now and I know what package I was supposed to be on. The contract period prior to this - 2013 to 2015 I was on a XL package. So please prove to me by means of minutes allocated and billing that I was always a XL package for my current contract period. </p>