Unsatisfied Customer

<p>H</p> <p>i</p> <p>Monday the 9th Jan 2017, i went to Greenacres Vodacom store to upgrade.</p> <p>I wanted the Samsung J7 Prime and the FitBit Charge 2 watch, after a long wait the consultant informed me that i couldn’t take these two products together, if i want the watch it will be a cash deal.</p> <p>He suggested that i take the Hauwei P9 Lite as per their booklet with the watch.</p> <p>I get home that evening to link the watch and the phone only to realise that the watch and the phone are not compatible as per the vodacom booklet!</p> <p>Go back the store the next day for a second time to explain all of this to the manager, he said he will look into it and get back to me.</p> <p>Today Friday 13th Jan 2017 i get a call from the manager advising me that i can come in and upgrade again, but i wont be able to take the watch with the phone that i wanted originally.</p> <p>Now for a third time i have to go back get the phone i wanted but not the watch, the watch will be sent back to the supplier, the store will get a credit and the watch will just lay there to be used for spare parts.</p> <p>What i dont understand is, to keep n long standing customer happy, why cant they just sell me the watch the way i wanted??</p> <p>It would be a win win!</p> <p> </p> <p> </p>