Unsatisfied customer

I am totally Disgusted by the service I have received from Vodacom

I called to a new cancel my contract that i had taken out with vodacom , at this point the consultant i spoke to confirmed that they have the device and that she would process a cancellation . To my surprise i get a debit f R600 odd rands . I call again and get told the cancellation was pending or something like that . The consultant i spoke to cancelled the contract and requested a refund. After 7 days or so i call Vodacom to follow up on my refund , I get told it was allocated to my existing account . I by the way did not request for this , so i ask the consultant to log a request for a refund to my bank account which i get told might take 7-21 working days this was on 1 September 2017 . 30 September i get debited R864.67 Ion Saturday morning i get told the systems are offline . So i call today 2/10/2017 i get told that i cancelled my account but an invoice was already generated hence the debit . Why the hell am i being debited if i requested for a refund 14 working days before invoices are created ? When am getting my refunds in my bank account where the funds were debited ?

I'm really not happy the service Vodacom has been providing . The call center agents are not helpful they get irate whey you ask questions They don't follow correct hold procedures they do as they please i'm on hold and i can hear the consultant asking another consultant about refunds . I don't get ref number sms's to me when i log a call i don't know why but when they close tickets they send you ref numbers . As we speak i still haven't received today's ref number for a call i logged Vodacom @09:32 its now 11:05 .Management makes decisions that inconvenience us. We have to call Numerous times to follow up on issues no cares to call and explain whats going on . I tend to wonder if your QA department is listens to the calls or if they just look for 1 min & 2 min calls because surely if they listened to the longer calls they would ID issues .

The service is appalling i don't want to lie.