Unsatisfied customer

I have been a loyal Vodacom customer for many years. I am extremely disappointed in the service that I have received. Vodacom is the worst network and I will be sure to take my business somewhere else. I am not one to complain, I have kept quiet for years on staffs neglect in calling me to upgrade contracts that I've already upgraded, or them giving me offers that I already have.

I would like to bring under your attention that I was contacted on tge 4th of July 2020 to upgrade my contract ***. I upgraded the contract and was informed delivery will be 3-5 business days. On the 13th of July 2020 I contacted Vodacom and queried my delivery. They informed me that the phone was out of stock. No elaboration, I wasn't told how much longer it will take to be delivered, when they will receive stock. She left me without answers. Today I called again and was informed the upgrade was canceled. I did not cancel it, but called to do so today, so I would have been waiting for a phone that someone canceled on behalf of me.

I was also contacted to buy a laptop and conveyed my disappointment, the consultant told mr she will have someone contact me and no one did.

I am highly disappointed in the fact that Vodacom ignores their customers without resolving their issues. This is disgusting.

Today after stopping the upgrade I called mutiple times to cancel my contract, as it is ending and I am not upgrading. I am also not happy with Vodacom and no longer wish to be associated with them. So I was not helped, only the upgrade line worked, the lady said she can't help me and stopped speaking, no further advice. I tried calling again and Vodacom had blocked my number from calling to cancel, because I've been calling too many times, but no one is answering and when they do, bo one is speaking to me. How am I supposed to stop my contract?

On top of all this I Live in Caledon and every time there is loadshedding there is no vodacom network. Since last year its been like this. I think at one point they fixed the problem, because the network was down for 2 days. Then in the beginning of 2020 it was down again, not sure why. Then now the past weekend it was down from Thursday and only went back on Sunday evening. Now it's loadshedding again and every time the electricity is off, no network and this is only Vodacom.