Unsatisfied Contract Customer

I have been with Vodacom for years and always have a good impression. However this particular store's level of service is appauling. You have to wait donkey years to be assisted and they just overlook you. I understand it can be buzy at time however it does not give them the right to point blank ignore client's and also don't have a welcoming person at the door if the service offered is not good. I upgraded my contract on the 4th Jan at Byaside store. I opted not to take the insurance out. I then had a change of heart and decided to take out to secure and protect my phone, This is the 1st time I have opted to take out insurance and Has not been very forthcoming. The trainee who assisted me took down my details, was very slow, AGAIN Understand, his a trainee. Application was completed, the supervisor on duty gave points on what to do. He advised will send the application off to Head office with immediate effect. i get in touch with Vodacom today 12/01/2016 and was advised I HAVE NO CELL INSURANCE!!!. I called the data store on *** and spoke to the consultant how helped me and I advised i want immediate activation because this is no fault of mine as i have no insurance!!