Unsatisfied client

I've been calling with regards to *****ulent activity happened on my account, according to Vodacom I got a call and a email on the 31st of October saying information is updated and credit is cleared and request a payed up letter immediately and consultant said it will be sent which I haven't received to date. On the 5th of November I called in again requested a payed up letter and customer care transfered me to subscriber collection which I was told the letter will be sent by the 7th of November and I haven't received the letter. Today (8 November) I called in asking what's happening and I was told the legal team cannot pick up my ID number but I cannot purchase anything as I'm blocked due to bad credit (WHICH I DO NOT OWE VODACOM A CENT)

On my side I keep loosing as nothing can be purchased and Vodacom doesn't seem to care