Unsatisfied client
<p>Dear Vodacom been a Top-up client for more than 14 years. Got upgraded in Feb to an open line, not a top-up!! Which to my horror got an account of over R2000 for April!! Lodge a complaint, which takes 7 days, go to enquire about it today and you have cancelled the complaint as your client did not pick up the phone!!! <br />So please enlighten me as to how i am suppose to answer my phone when i work with clients, and my phone is on silent!!!</p> <p>Ps Thanx for the Bday wish that i did not receive as your so called loyal client</p>
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Vodacom's replyOfficial
16 May 2017, 06:46Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 May 2017, 06:46
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,