SG
Samantha G
1 reviews | Active since Mar 2025
24 Mar 2025, 20:30
Unsatisfied and unhappy Vodacom customer
I went to Cellucity Baywest Port Elizabeth to find out if there are any accessory fee left to pay on my contract, the sales lady said that their are no fees outstanding she send me a qoute where the balance showd R0.00. I then followed through with upgrading and signed the contract after i asked the sales lady about the accessory fee a number of times. I also stated to her that if there is a fee i will not upgrade as yet. Now vodacom sends me a bill that I must still pay the accessory fee after the system showed there will be nothing, as I have all the proof and copies saying there is no extra fees to be paid.
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Replies (3)
Vodacom's replyOfficial
25 Mar 2025, 08:02 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply25 Mar 2025, 08:02
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
SG
Samantha G's updateReviewer Update
27 Mar 2025, 10:53Im still waiting for my callback from yesterday (26/03/2025) its now a day later after you had said you will be phoning me back.
SG
Samantha G's update27 Mar 2025, 10:53
Reviewer Update
Im still waiting for my callback from yesterday (26/03/2025) its now a day later after you had said you will be phoning me back.
SG
Samantha G's updateReviewer Update
01 Apr 2025, 08:34This is now a new month and i have not had my problem resolved since the beginning of March going up and down between stores en phoning. This service is absolutely ridiculous. I can not wait for my contract to be done now so i can go to a better service provider. The last phone call i got from vodacom was on the 28th of March at 13:22 since then i have not herd 1 single word, my problem is still not solved and im still waiting for the phone call i was promised. No one can give me direct answers. If i do not get my answers in the next DAY i WILL be taking this much further then just Hellopeter that is for sure. I have had enough now.
SG
Samantha G's update01 Apr 2025, 08:34
Reviewer Update
This is now a new month and i have not had my problem resolved since the beginning of March going up and down between stores en phoning. This service is absolutely ridiculous. I can not wait for my contract to be done now so i can go to a better service provider. The last phone call i got from vodacom was on the 28th of March at 13:22 since then i have not herd 1 single word, my problem is still not solved and im still waiting for the phone call i was promised. No one can give me direct answers. If i do not get my answers in the next DAY i WILL be taking this much further then just Hellopeter that is for sure. I have had enough now.