Unsatisfied and inconvenienced

I upgraded my contract and on the 20th February i recieved my new cellphone Samsung galaxy A30.It worked fine until the 24th Feb (4 days later).i called and logged the complaint.i was told a pick up n reversal will take place.it will take 7-14 working days.on the 3 of march (6 workin days later) ram couriers collect the faulty device.

Numerous calls to vodacom online and every agent says a different story.i was told i will get a new device 24 hrs later.Tomorrow is the 14 working day after i logged my complaint.i called today again n was told that i must wait until the 31 march then i need to call n order a new device.i am sitting without a phone and being inconvenienced in the process and all Vodacom agents can say is sorry mam.i am so unsatisfied withthis service.i have been a loyal customer for more than 8 years and this is the thanx i get.i need a new phone as in last week already.

Lets see if vodacom will give me a call back Bronwyn Thompson ***