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Melisha P
1 reviews | Active since Jun 2020
19 Jun 2020, 20:11
Unsatisfied and angry customer!!
To whom this may concern I have taken up a 20 gig day and 20 gig night data contract with vodacom and for the first 2 months,my data was finished before the 3rd or 4th of that month!! So I downloaded the vodacom app to control my data and apps then I came across an app that I don’t have on my phone yet it’s taking my data and still is last month alone this “ AMAZON CLOUD” took 8.9 gigs of my data I have complained to vodacom and they only gave me once off 5 gigs back! And now when I look on my app again this amazon cloud is still taking my data!! It’s gone up to 9 gigs!!! THIS IS SERIOUSLY NOT ON!!!
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Vodacom's replyOfficial
20 Jun 2020, 11:17Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Jun 2020, 11:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Melisha P's updateReviewer Update
22 Jun 2020, 16:57Yes vodacom did send me LESS data not the full amount of data which I didn’t use on an app that I don’t have !!! Also how come this amazon cloud is still taking data??? I’m so unsatisfied with vodacom that I have to spend extra money on Data to take out another contract! Since this amazon cloud app isnt on my phone and you can not help me my only other option is to terminate my contract because of this amazon cloud I don’t use the vodacom contract now if you don’t believe me I can show you the data history!!
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Melisha P's update22 Jun 2020, 16:57
Reviewer Update
Yes vodacom did send me LESS data not the full amount of data which I didn’t use on an app that I don’t have !!! Also how come this amazon cloud is still taking data??? I’m so unsatisfied with vodacom that I have to spend extra money on Data to take out another contract! Since this amazon cloud app isnt on my phone and you can not help me my only other option is to terminate my contract because of this amazon cloud I don’t use the vodacom contract now if you don’t believe me I can show you the data history!!