GS
Gerrit S

1 reviews | Active since May 2020

19 May 2022, 16:53

unsatisfied

taking out a new contract with vodacom is easy but please make sure you choose the right phone before agreeing a contract. I was not satisfied with the handset i received and notified vodacom about it sametime . The friendly lady Mr Naicker helped me log a return and mailed me a copy of it. I am still waiting on vodacom to collect the phone after 5 days. Mrs Naicker followed up with a email to Mr Maseko in when the pick up will happen but no reply or correspondance. Very bad service from certain individuals

0
Replies (1)
Vodacom
Vodacom's reply20 May 2022, 08:11
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team