Unsatisfied

Good day So i have recently been a really unsatisfied vodacom customer not only did i have problems upgrading my device but i have been having problems with my app that says i have data that i dont have and worst of all i have recently been declined insurance on my device because i was 3 days over the 30day period of insuring my device after a long conversation i was told that the insurance company will mail me the application forms and take it up with mannagement i was sent 3 different sets off paper work which i had questions about i then attempted to make contact with the call center agent that helped me the first time but i was left holding for 24 minutes and then after that i attempted to email the agent directly to please contact me and now im on day 8 over my 30 period which i feel is unacceptable i have been a loyal costomer for many years and upgrade my device with them every second year and honestly i have never tought i wouldn't regret it upgrading my device the service thus far has been horrible and if i dont get assistance it will result in me taking my business elsewhere

Kind regards Cj Lang ********** 002