Unsatisfied

I've been trying for weeks to do an Upgrade on one of my contracts. The first time Nothing happend. And when I try do an query no one knows about it. So I tried a second time as well. No one phoned me back like they said so yet again I phoned for the upgrade. The upgrade was approved, but I haven't received an conformation email like always. So yet again I phoned vodacom to query. EVERY TIME THE PERSON I SPOKE TO SAID SOMEONE WILL PHONE ME BACK. NO ONE PHONED. So finally I've got fed up and went to an vodacom store. (We are working people and dont have the luxury to go to a store, that is why we use the online service.) So finally the lady at the store helped me to try and do a reversal on Saturday so that I can do an Upgrade in store. On monday I received an email from ram couriers, that my device is on its way, after I asked how many times for someone to give me feedback on this. Finally Tuesday I received my device, well WHAT A DISAPPOINTMENT. As soon as the phone warm up it turns it self on and of. I CANT USE THE DEVICE AT ALL. The device warms up so that i cant keep it in my hand at all, because it is burning me. So Wednesday I went to the store. They are not Able to help me with the device because it is an online upgrade.

I want a new Device the day they send an pick up. The lady I've been speaking with couldent tell me if I will get a new device or not. I dont want to wait till the first to cancel the contract. To do a new upgrade. I want a new device in my hand the day they come to take the one that is not working. I'am really angry with VODACOM at the moment, and I think I have a valid reason for my anger as well.

You want our money but you cant give us the descent service we pay for.