UNSATISFIED

I have 3 existing contracts with Vodacom and pay my account every month. <br> I am due for an upgrade on 1 of my account numbers only to be told I do not qualify for the phone that I want as I have a bad credit score???? I am actually going for a package/contract that is less than what I pay at the moment and they refuse point blank. I have experienced this problem once before and landed up cancelling the whole contract in total... I am disgusted that they are quick to take your money yet they cannot see to the needs of an individual... Why must one have to pay in for a phone yet they get charged for a the phone every month?? I had the same problem with my 2nd contract number and was supposed to upgrade last year and they told me the same story and phoned me end of Jan to say that I am due for an upgrade ONLY BECAUSE MY CONTRACT WAS EXPIRING..... I have been with Vodacom since 2009 and have paid my bills on time and this is the kind of response we get, I am thinking about changing networks entirely....