ZC
Zola C

1 reviews | Active since Jun 2016

30 Jun 2016, 13:03

Unsatisfatory Service

<p>I took a contract with Vodacom on the 15th June 2016 which i waited for 2 hours to sign my contract. After 2 days i notice that the ****le is not connecting to the laptop, i took the laptop and the ****le to Vodacom - Musgrave I waited for 2.5 hours which the problem was not resolved. I was sent to Vodacom Customer Care - Umhlanga Gateway. I went there on the 17 th June 2016 I was told the ****le was booked in and I was going to given the new one on the 22nd of June since they are waiting for the new stock to arrive. I went back on Sunday the 26th. To my own suprise nothing was done no booking was done and I was told the exchange for the new one is going to be done on Monday i was asked to leave my address and they promised to deliver. Till today I haven't receive the delivery and I am not happy with the service that I received from Vodacom I wish I can cancel the contract. I look at the service I receive as poor and unsatisfactory.</p>

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Replies (1)
Vodacom
Vodacom's reply30 Jun 2016, 13:34
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

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Regards,
Vodacom Consumer Website Team