GA
Gerald A
1 reviews | Active since Feb 2012
21 Jan 2025, 10:10
Unsatisfactory Vodacom Support
Vodacom unable to tell me why my balances are incorrect when I enquire. Given the runaround with all sorts of questions, none of which apply and are irrelevant.
However, I have contacted Vodacom previously on 3 occasions about the same issue and have been given what I was looking for but the problem has never been resolved. Time wasting, frustrating and really unhappy customer!!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
21 Jan 2025, 12:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Jan 2025, 12:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
24 Jan 2025, 14:19Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, I have advised you accordingly with regards to your query. Regards, Consumer Website Team
Best regards,
Vodacom's reply24 Jan 2025, 14:19
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, I have advised you accordingly with regards to your query. Regards, Consumer Website Team
Best regards,
GA
Gerald A's updateReviewer Update
24 Jan 2025, 15:19Your advice was nothing short of dismal. I did not hear anything like "I understand your problem, lets see how Vodacom can help you resolve the issue".
Far too easy to tell a customer that they are on their own or to try and keep them as a customer. Customer retention is clearly not a KPI.
Far too easy to tell a customer that they are on their own or to try and keep them as a customer. Customer retention is clearly not a KPI.
GA
Gerald A's update24 Jan 2025, 15:19
Reviewer Update
Your advice was nothing short of dismal. I did not hear anything like "I understand your problem, lets see how Vodacom can help you resolve the issue".
Far too easy to tell a customer that they are on their own or to try and keep them as a customer. Customer retention is clearly not a KPI.
Far too easy to tell a customer that they are on their own or to try and keep them as a customer. Customer retention is clearly not a KPI.