1 reviews | Active since May 2018
i received a reply from eccclo@vodacom regarding my blog from yesterday entitled "Unsubstantiated price increase", however apart from extolling Vodacoms virtues and stating that they are focused on making the service better, faster and more affordable (by increasing the cost of existing contracts) and referring me to para 5.8 of their T and C's the reply does NOT answer the issue. I would therefore like to challenge eccclo to give me very simple answers to the following: 1) would Vodacom accept that the only notification of a price increase that I received was an sms on the 26th of March which referred me to site http://voda.com/prices2018 which in turn stipulated that the Smart S Top Up packages would (only) increase from R279 to R282? 2) and that therefore there was NO notification of an additional price increase on the Smart S Top Up package ? 3) given the article in todays Pretoria News regarding Vodacom increased profits, is the price increases on existing contracts and alienating current users a good idea? 4 in line with para 5.9 of the standard T and C's where can one find out what the Vodacom Group rates are?
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Vodacom Consumer Website Team
Best regards,
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Best regards,
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