UNSATISFACTORY VODACOM REFUND SYSTEM

I started the year on a bad note after I payed my account off with Vodacom (Early Cancellation). Firstly, I was thrown off by the fact that when I went in store, I was told the store does not deal with cancellations and I should call early cancellations. I got a quotation that stated that EFT was an option. The EFT was done on the 20th of December 2024, however, I am fighting for my refund till now for money that was then debited on the 2nd of January 2025 because the money had supposedly not reflected. After doing the EFT , I shared POP , signed quotation and ID to early cancellations which acknowledged my email. I have spoken to about 6 agents, who have all told me something different. Frustrated is an understatement given the inconvenience and costs that I have incurred in the whole process and still no refund.