UNSATISFACTORY SERVICE, ROOD MANAGEMENT

I took a phone on contract at vodacom in sandton city. 5days later the phone started to have software issues. When I open some apps the screen would be white .I took the phone back to vodacom the next day .I got there and they referred me to their technical guy. That guy started to blame me for the malfunctioning of the phone. He then told me that I should take the phone to the vodacom repair centre that is nearby for them to flush the software and install a new one .Took the phone to the repairs immediately, when I got there the receptionist told me that since the phone is within 7days, they should give me a new one as it's Covered by the out of box failure .When I went back theer, they fought with me to tell me that I'm inconveniencing them since the phone is still new. I should have known that huawei is a Chinese brand. Their supervisor came and gave me attitude. He then took the phone and gave me forms to fill .I gave them everything and they said I'll get feedback on Tuesday . Tuesday came, they phoned me to tell me that apparently it wasn't my fault its the manufacturer .So I should come and get a new phone. Due to the service I got I wanted to cancel my contract because of the things they said to me. Went back to them and they said I can't cancel because they don't do in store contract cancellation. I had to phone your call centre, spoke with Musa. He clarified everything to tell me that they are the one who can cancel it in the store. I went to them and they still decline and even forced me to take the device or else they will charge me for something they have .so now I'm stuck without a phone and I will pay for nothing .can vodacom head office contact me asap ********** 756 or else I will escalate this to court if I have to