Unsatisfactory Service Rendered

I receive data at the beginning of every month: 1. I get 10 Gig on my Red Premium package for the phone 2. I get 50 Gig anytime & 50 Gig night owl for the WiFi router

My trend has always been i will deplete my phone data around the 25/26 of every month which I have become accustomed to. However off late (to be more specific since Vodacom has reduced their data prices) my data usage for the phone has become unrealistic since i have not really changed the way i use my phone.

This month i depleted my data (phone) by the 7 of June and today i woke up to my anytime 50 Gig depleted. I tried contacting Vodacom to query the data and was advised to use their online chat facility. This proved to be useless as the customer service assistance constantly kept going offline and just told me it is possible to deplete 10 Gig in a day. no one made an effort to contact me to explain the sudden data depletion.

I just feel Vodacom does not care about customer service. Make no mistake I am full aware we are in a pandemic state,with that being said Vodacom is really useless when it comes to customer satisfaction