Unsatisfactory Service Received

<p>To the Head of Vodacom</p> <p> </p> <p>I Ebrahim ( ********** ) i'm using a contract that was taken out for me by my fiance, the contract is a R150 top up with a once off 10GB which only expires on the 15/09/2020. on the 02/01/2017 in the afternoon the data was gone and it wasnt used and this resulted in my airtime also being delepted i have called in several times starting from the 04/01/2017 with no luck. The agents that i spoke to were were Amu Mabunda ; Tshepiso mogale the so called teamleader ; Thato Jones and Patrick Dlamini the so called teamleader that rudely put the phone down in my ear whislt i was talking . Amu and Tshepiso told me that my issue would be resolved within 2-3 working days and Thato and Patrick stated that the issue take 7-10 working days to be resoves iI'm fuming with anger for the service i received and the inconvenience caused as this is a vodacom issue and not a customer yet the service received is pathetic I dont want to have to call and speak to another agent as its been 4 times that i had to repeat myself please can i request that someone calls and sorts my issue out. </p> <p> </p> <p>Please see the below for your persual its abit old sms but thats the same kind of summary that i witnessed on the 02/01/2017 just dialed the options of *111# chose option 1 for balances and option 1 again for summary thus no sms was sent but my data wasnt finish and this can be traced by Vodacom.</p> <p> </p> <p>Your current subscription balance is R80.31; 17.32 GB data until 15/09/2020; 0 SMS's; 30.00 MB until 29/12/2016</p> <p>0 MMS's; Night Shift daily until 07/12/2016 05:00; </p> <p>Try the My Vodacom App for quick access to balances & bundles http://goo.gl/72rgXX</p> <p> </p> <p>Please can i get urgent resolution as i cannot wait any longer .</p> <p> </p> <p>Regards</p> <p>Irate Customer </p> <p>Ebrahim </p>