ZN
Zandile N
1 reviews | Active since Nov 2012
19 Sept 2022, 10:18
Unsatisfactory service in cancelling contract
I have been emailing vodacom customer care with regards to a cancellation of a contract that I did in July already but I keep getting billed however I had received confirmation of cancellation and the number was even converted into prepaid. I got a bill in August and September and this is affecting my payment profile with ITC
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Vodacom's replyOfficial
19 Sept 2022, 11:48 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Sept 2022, 11:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team