UNSATISFACTORY SERVICE / FEEDBACK

I had reported a faulty phone to them and after many month's of doing nothing, their technician reported the phone \BER". This phone is still under warranty. I approached Samsung customer centre and they informed me that I just needed a copy of my upgraded contract and them present the device for assessment at an accredited repair shop.<br> <br> I approached my Vodacom office on 10th April 2015 requesting same from them. I got a response within 2 days with the incorrect information from them. I have sent subsequent e-mails to them with NO reply from them since that day. NOTHING!!! <br> <br> Today I was told that they are actually \""doing me a favour\"" in trying to get the duplicate contract for me. I am absolutely lost for words. this kind of attitude and approach is appalling. How can we remain loyal to this service provider. I HAVE NEVER IN MY LIFE HAD THIS KIND OF NON COMMITTAL SERVICE. """