CM
Cathrine M
1 reviews | Active since Apr 2015
06 Feb 2020, 10:59
Unsatisfactory Service
Dear Vodacom, I app**** for a laptop contract with your Eastgate branch a week ago. The response that I have received is that according to your assessment I do not qualify to take the contract. I have asked for further clarification on this with the consultant who assisted me, Lucia Ngubane and she has referred me to your 082 135 number which I seem not to get through because it keeps me on hold for quite some time before I am even attended to . I need someone to explain to me how I cannot qualify for a laptop contract of R299 a month with a clean credit record and my current financial standing.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
06 Feb 2020, 11:28Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply06 Feb 2020, 11:28
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
CM
Cathrine M's updateReviewer Update
11 Feb 2020, 13:42Dear Vodacom team,
Can you kindly verify for me how long 'due course' is. I have been waiting for my query to be resolved for 5 days now since your response.
Can you kindly verify for me how long 'due course' is. I have been waiting for my query to be resolved for 5 days now since your response.
CM
Cathrine M's update11 Feb 2020, 13:42
Reviewer Update
Dear Vodacom team,
Can you kindly verify for me how long 'due course' is. I have been waiting for my query to be resolved for 5 days now since your response.
Can you kindly verify for me how long 'due course' is. I have been waiting for my query to be resolved for 5 days now since your response.
CM
Cathrine M's updateReviewer Update
16 Feb 2020, 17:13Dear Vodacom team, 10 days later,l am still waiting for a response from your team
CM
Cathrine M's update16 Feb 2020, 17:13
Reviewer Update
Dear Vodacom team, 10 days later,l am still waiting for a response from your team