unsatisfactory service

I'm writing to express my extreme dissatisfaction with the internet service I've been receiving. Five days ago, I reported an issue with my connection, which has yet to be resolved. To make matters worse, the internet went down entirely on Sunday due to a tower outage, and it remains down.

Despite paying a premium for this service, I've received subpar support and reliability. It's unacceptable that I'll still be charged the full amount for a service that isn't being delivered.