UNSATISFACTORY SERVICE DELIVERY

I've been phoning Vodacom since 10/2019 enquiring about the different contracts I have on my name and when they expire. I was advised that the one number I can cancel 11/2019 and the other 1/2020. The consultant then advised me that he can see on that the number that is to be cancelled 1/2020 - the data usage was very high and suggested that the airtime be converted to 1Gig data for R99-00. Which I accepted.

When I phoned Vodacom on 2/3/2020 ± 14h09 to cancel the x2 numbers in question I was told by the consultant that he can see that there is still about R900-00+ value of airtime available and if I cancel the contract I would loose the money. He can offer me an upgrade of a Lenovo Tablet Android 16Gig. Which I accepted. When I asked to cancel the number which expired 1/2020 I was now told that the number was upgraded 28/10/2019 by Consultant Mnisi? Why would I upgrade a number I specifically said I wanted to cancel?

I asked to speak to a Team Leader and spoke to a Christopher, who said he will forward the message to the relevant Manager / Team Leader to request the call recording. I will receive a call back with feedback.

On 3/3/2020 I phoned Vodacom back as no feedback received. When I asked to speak to Christopher I was told that he's not at work. I then spoke to Curtis the Team Leader on duty, who said he had received x2 emails which didn't even relay the extent of my problem and again I had to explain everything. NOW I received a reference number I - ***. He will also refer to the correct Manager / Team Leader to request the call recording. I will receive a call back with feedback.

On 5/3/2020 ± 9h47 - once again NO feedback received, so I had to phone Vodacom again, spoke to a Nolly, got transferred. Spoke to Selomy, got transferred. Then I spoke to Ayanda, got transferred to Kesha. Again I asked to speak to Curtis - she was adamant that she's equipped to assist me and started off by giving me the wrong subscription info I'm suppose to have for the number in question. This just aggravated me even more. I asked her to put Curtis on the line. He said the request wasn't even assigned yet, but that he would escalate.

On 5/3/2020 I received the Lenovo tablet at my work address, and took it home and started to download certain apps just to see that the storage space is running out and to find that the tablet is a 8Gig and not 16Gig as offered!!!

Got a sms that I - *** is closed and something in the line of Vodacom hopes to have me as a client for long... I don't think so!!!

So on 6/3/2020 16h17 I had to phone Vodacom again, have the trouble to get through to Curtis, (I think this time he phoned me back on my land line). I explained the problem. I told Curtis that this is really a hassle for me and that I'd rather cancel the contract. He asked that if I do get the correct tablet (Lenovo 16Gig) would I continue with the contract, and I said yes. He then got the Administrative lady with him and I told her that I've already opened the box and started to download some apps, only to find out it is not the product offered... She guaranteed me that the courier will pick the package up and once received back at their storage the correct tablet would be sent out...

On 9/3/2020 RAM couriers picked up the tablet and I waited and waited and again NOTHING!!!

17/3/2020 phoned Vodacom, left a message to be forwarded to Curtis to please return my call - NOTHING.

I phoned Vodacom 20/3/2020 12h06, spoke to Koko / Coco and was advised Curtis not in, but that the contract in question was cancelled???