Unsatisfactory service and suspicious acts at vodacom.

I'm so unsatisfied and very unhappy with the services of vodacom jabulani mall In store. We're ordered a Huawei Pura in store they said they will place an order in store and we should get the product within the week. We waited for three weeks or a month without any communication, when we went to reached out in store again they said we should wait one more week cause they are struggling with the distribution of phones to respective store. I was fed up and I told them to cancel that upgrade cause I cannot wait any longer. So they tried to act like their system is giving them problems wheras it's working when they noticed I was furious they "said" they manged to cancel the purchase /upgrade. So I went to purchase elsewhere it was blocking because apparently I have a pending purchase and to me I know I canelled the upgrade.

I went back to the store and complained again and again they acted shady again, I asked that why is there something blocking my purchases while I canceled the upgrade. Then they said apparently I ordered an iPhone online and it's R800 for 48 months and I told them that there's no way it was me because why would I order online then come in store. Then they claimed that this was done in vodacom direct (online) I told them to cancel this altogether cause I'm fed up then they said they don't have the authority to cancel what has been done online. They referred me to the customer support online I called and online they said this purchase was done in store. It's basically a pointing each other game they playing I'm so disappointed in vodacom cause I have been a loyal customer to them for many years and I'm getting this treatment.

They literally did this so I can't go purchase at other stores cause it will block me from purchasing, I am so furious.