UNSATISFACTORY SERVICE AFTER 17 YEARS OF LOYALTY - MY BIG "THANKS"

I want to place on record that I have been a loyal Vodacom customer for 17 years to date and the following events have occurred, I am at the END now!!!!! On two occasions there were phones taken out in my name (where I wasn't even informed that my contract was ending but the people who took them out just knew (I had to draft affidavits, of which I still possess) because I was debited various amounts for same).

THE COMPLAINT HERE IS THAT VODACOM AND MBD INC (THEIR ATTORNEYS - COLLECTION) HAVE RUINED MY CREDIT SCORE AND HAVE PERSONALLY CONTACTED MY CONTACTS IN ORDER TO ASK ABOUT MY WHEREABOUTS AND SAID "DEBT".

It is appalling and a total an invasion of my privacy more especially it begs the question as to where they have found those peoples numbers. This means they are monitoring my call logs to see who I frequently speak to in order to call those people, thus hacking my phone WITHOUT MY CONSENT OR PERMISSION. A representative at MBD has confirmed that they are in possession of 12 people's numbers, who are associated with me.

With the above said, my vodacom account was in arrears in an amount under R4,500.00.

The payments were as follows: - 06 February 2021 : R1,000.00 - 08 March 2021: R500.00 - 15 March 2021: R1,000.00 - 06 April 2021: R500.00 - 09 April 2021: R500.00 - 13 April 2021: R1,000.00

The above total amounts to R4,500.00.

I am in possession of all proof of payments for the above transactions.

With the above said, we (an agent at vodacom and I) noticed that the first payment dated 06 February 2021, has a typographical error as it indicates that the reference is 9L46***** as opposed to 9I46***** as indicated in the subject line.

The subsequent payments with the correct reference were allocated to my account and thus reflected.

I was called DAILY , multiple times on a daily basis in for my overdue account and I indicated that I had settled the account. This has been personally draining, to be harassed daily by Vodacom, moreso to be called by someone else alerting me to my alleged "overdue" account is humiliating to say the least.

I followed up with them regarding the matter and on or about 11 December 2021, they issued me with a settled account letter - BUT WHAT ABOUT THE HARASSMENT FROM THE PAST 8 MONTHS, CALLING PEOPLE I KNOW???? THEY HAVE NOT ISSUED ME WITH AN APOLOGY AT THE VERY LEAST!!!!!

I AM JUST SO APPALLED BUT THE SERVICE THAT VODACOM HAS GIVEN ME AND THEIR ATTORNEYS.

THANK YOU FOR AFFECTING MY CREDIT SCORE FOR A PAYMENT WHICH WAS MADE.

I HAVE EMAILS AND ALL PROOF NEEDED.