UNSATISFACTORY SERVICE

On 05/01/2016 I purchased a battery for a BBerry 9360 retaining the cash slip frm Altech Autopage Pavilion, during which I noted a fair amnt of stock of this batt and that a One Year Warranty is given with it. Beg of Mar I began having trouble with the batt running flat w/in 4 hrs of fully charging. Returning to Altech Autopage wth the batt expecting to have it exchngd I was informed of their closure, gvn a flyer & referred to my SP which are both MTN & VC. Went in to MTN wher I was told by a consult that the transition was in prog and they wldn't replace the batt anyway. I gave it time for the transit to take place bf returning to the VC Shop end Mar, spk to Nadine, a very helpful lady who took my dets, telling me they didn't have stock but the batt wld be ordered & wld ctc me w/in a few days. I wasn't ctctd & went in again 9Apr to enq, was told that the Supp was out of stock too! However the Mngr was aware of the order, had my dets & wld ctc me. 19Apr I still wasn't ctctd, phnd & spk to BM Vimal who advsd that due to the phn being outdated the batt was unable to source. Unacceptable since I am well aware that many cellphn shops carry stock of this batt and still sell the BB 9360