JH
Jacques H
1 reviews | Active since Sept 2013
01 Apr 2015, 14:32
Unsatisfactory service
on 20/03/2015 I bought a CAT B15Q cell phone, I returned the phone on Monday 23/03/2015. the speaker was faulty and the phone switched itself of. I was told 3-5 working days and I will have my phone back or a new phone. Today is the 8th working day and the blame is just being transferred.
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Vodacom's replyOfficial
01 Apr 2015, 15:35Hello jacquesheyns,
Thank you for your posting. We sincerely apologise for the inconvenience you have experienced.
This matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards,
Vodacom Consumer Website Team
Thank you for your posting. We sincerely apologise for the inconvenience you have experienced.
This matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Apr 2015, 15:35
Official
Hello jacquesheyns,
Thank you for your posting. We sincerely apologise for the inconvenience you have experienced.
This matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards,
Vodacom Consumer Website Team
Thank you for your posting. We sincerely apologise for the inconvenience you have experienced.
This matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards,
Vodacom Consumer Website Team
Best regards,