Unsatisfactory service

I reported my fibre connection which is still down on the 21st of February 2021. Which I did not get any assistance with my request. Everyday when I call I only get people who tell me that are making a follow up or escalating the matter and marking it as high importance but nothing happenes. Some people I have spoken to have been rude.

I even went to a point of trying to put a formal complaint but seemingly there is no platform for that but then found other avenues outside of vodacom platform to complain, then I was called back by one of their client liaison consultant by the name of Thato Makoti whom promised that he would be liasing with me directly regarding the matter and said he would contact me. But also did not even that either I'm still waiting for hes call I have also sent him numerous emails he does not respond to them either

I'm still waiting for a resolution and I have been prejudiced by the issue as I have not been connected for over a week to be precise now is its approximately 8 days. I am paying a service which I don't have and the service recieved from vodacom has been the worst I have had. It's just just frustrating