UNSATISFACTORY SERVICE

My Name is Lerato M C i have an account with Vodacom . In May, I have send Vodacom my new details as per my new ID document and have asked them to update their system in order for me to get updated statement t with names as per my new ID . I have been phoning and sending emails to them but every month the statement is incorrect . My name and address is incorrect . This is really impacting me because every time I go to the bank they want the proof of resident and names showing as per new id document . I sent an email to their consultant Nohlanhla yesterday morning till today no reply . I am very irate as this is causing delays on my side . All I need is an updated statement with amended names as per ID and correct suburb to show on my statement