Unsatisfactory Service

I had a billing issue with Vodacom and after making successful payments , Vodacom decided to credit my bank account due to a technical issue on their side, hence I had made arrangements to settle the account and was convinced upon settling the account my contract will be renewed for the months the contract was converted to prepaid, only to find out today after settling the account that Vodacom cannot offer me the same package I was on, how unfair is that as I have been a committed Vodacom customer and will now look to porting my number to either Telkom or MTN as they are willing to give me the same perks. So much for being loyal to Vodacom