SK
Segomotso K
1 reviews | Active since Jul 2018
02 Dec 2023, 11:14
Unsatisfactory response to Review
My review was not responded to and the Agent called and promised that an agent dealing with my matter would contact me, and i didn't get the call and the message I received yesterday was the status of the Service request was automatically closed without action/resolution.
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Vodacom's replyOfficial
04 Dec 2023, 09:04Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards,Vodacom Consumer Website Team
Vodacom's reply04 Dec 2023, 09:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards,Vodacom Consumer Website Team