DB
Dries B
1 reviews | Active since Apr 2017
10 Oct 2018, 19:17
Unsatisfactory feedback
Because of poor customer service received from the online shop and vodacom store The Glen I lost out on a promotion. Deal was already approved just needed to be authorized but nobody seemed to care to get the deal done.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
10 Oct 2018, 19:40Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Oct 2018, 19:40
Official
Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 Oct 2018, 11:55Dear Dries,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved.
Regards
Ashwin Abdurahman
Consumer Website Team(SA)
Best regards,
Vodacom's reply11 Oct 2018, 11:55
Official
Dear Dries,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved.
Regards
Ashwin Abdurahman
Consumer Website Team(SA)
Best regards,