Unsatisfactory, Disappointing Service

Vodacom your customer care service is an utter disappointment, this Tobi app is not answering the correct questions and to make it worse we cannot connect to a customer care agent to atleast explain our issues, and you dont reply to emails. Two (2) month ago i had issues with my debit order date being changed- I chatted with Tobi who had no idea what i was requesting, called the customer care and Insurance customer care care with no assistance, i sent an email from November 2024 with the request and sent numerous follow up emails with no luck until my insurance was automatically cancelled due to non payment due to your lack of assistance on changing my debit order date! I even went instore at Lakeside Mall and they refused to a acknowledge that I have been trying to reach out for assistance via Tobi, calls, emails and told me to call the insurance number- Now i am left with no insurance because your agents failed to assist me via all channels including instore! As a loyal customer for so many years this is unacceptable when we are left stranded with automated voice recordings and *********** staff members. LASTLY my daughter's SIM card seems to be disconnected for the past 3weeks, she cant make or received calls, her WhatsApp keeps on being connected and disconnected, we are unable to reach her and we require communication with her at all times as she is 12years old and we need to make sure that she is safe all the time. I have been trying for the past 3weeks I have been trying chat to Tobi and calling customer care with no luck my daughters phone remains disconnected! UNSATISFACTORY SERVICE! I might as well change network providers if I am not getting my money's worth.