WM
Wonder M

1 reviews | Active since Dec 2023

15 Dec 2023, 10:31

Unsatisfactory Device: Untruthful Marketing

I visited Vodashop Cape Gate-52479 intending to upgrade my Sim only contract and add a Smar****ch to it. My preference was not in stock where upon the Consultant marketed an alternative which he claimed to be much better to my preferred choice and also cheaper. I signed up to this device, however when I started to use the device, I found out that the promised functionality as marketed and demonstrated to me of the smar****ch were not on the device sold to me. I only discovered they demonstrated the promised functionality on a different model to the one sold to me. I then decided to act on my right as prescribed by the Consumer Protection Act and return the device, but they are adamant that I should keep it. The Consumer Protection Act stipulates that for directly marketed goods there is a cooling off period, but they insist I keep the device, which they falsely claimed and demonstrated as offering the functionality I was looking for. For this false marketing I don't want this directly marketed device anymore. I would rather have my own preferred choice, or non at all.

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Replies (2)
Vodacom
Vodacom's reply15 Dec 2023, 12:23
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
WM
Wonder M's update18 Dec 2023, 22:33
Reviewer Update
I'm still waiting for your consultant to contact me.