Unsatisfactory Customer Service Response

Item: Vodacom
Rating: 1
Author: Nolu P

I raised an issue with Vodacom regarding an unauthorized deduction from my bank account for a 50GB bundle purchase. Despite being assured of a refund and contact from Vodapay team, they have not yet contacted me.

Helpful (0)

Replies (1)

Vodacom's replyOfficial

30 Oct 2023, 11:57

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply30 Oct 2023, 11:57

Official