UNSATISFACTORY CUSTOMER SERVICE

My daughter and I went to Vodaom Mall of Africa on Sunday 31 March 2018 to do change of ownership o a contract and an upgrde. After completing the necessary paperwork and choosing the phone, we we re informed to wait because the status of change of ownership was still open and it will take a couple of hours to update Status. The gentleman that assisted us , Taki informed us that we must come back later to pick up the phone. Indeed we went back after receiving an sms confirming that transfer was successful. Taki had left for the day then the other 2 guys Erick and John said we should come back the next day as an incorrect number was used so the whole process had to be redone. The next day we were told that they have to log a service call because the upgrade status greyed out when ownership was changed. Therefore we must wait for Tuesday 3rd April. I was to tally unimpressed because they misled us making us believe all was in order made us choose the phone only to find that they processed the application incorrectly. Above all I was informed that I will have to pay the new rates as the special on the Huawei P Smart ended on March 31 and the VAT has gone up after signing the device selection confirmation I would not have had a problem had all this been explained right from the beginning, As a customer how am I supposed to know their internal processes which they failed to follow diligently then they make it our problem without showing remorse instead they just dismissed me as if they are doing me a favour. Upon requesting that this deal must be cancelled now we got told that we must call Customer Care to cancel which I found totally ridiculous as this was not my doing in the 1st place. The arrogance of not even trying to find a solution to the problem is totally unacceptable and showing disregard for the cusotmer.