1 reviews | Active since Oct 2015
UNSATISFACTORY CUSTOMER SERVICE
<p>I accept my error, in allowing my Domestic Worker to take over my contract. Her banking details were inserted and she successfully made payments for around 30 months. She got into arrears, and the account was handed over to the Attorneys, and ONLY THEN was I informed. I believe this is MOST unacceptable, as this has now reflected against me, ALTHOUGH Im the 1 who has facilitated the collection and arrangements. What do Vodacom achieve by not advising me right at the start when the account was unpaid...</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you, I appreciate that.
Thank you, I appreciate that.
The reply via email, that I received from Vodacom, did not refer at all to the reason Vodacom could not text me on the cellphone number they furnished the Debt Collectors with. I am still awaiting a response to this.
The reply via email, that I received from Vodacom, did not refer at all to the reason Vodacom could not text me on the cellphone number they furnished the Debt Collectors with. I am still awaiting a response to this.