Unsatisfactory customer experience with ***** investigation

I reported ***** on my account to Vodacom and Experian in April 2026 (data contract that I did not apply for). Customer service at Menlyn branch gave me a number and email adres for the ***** department and instructions to report it. The number doesn't work and the email address was incorrect, but I found the correct one. I reported the suspected ***** and I asked for a copy of the recording as there was no physical document. I received sms updates from Vodacom with ref number. Experian closed the case in my favour. Vodacom closed the ticket - I responded with the ref number and requested written feedback and the recording. No response. I followed up again - no response. No way to get hold of anyone to talk to. Faceless and nameless frustration. Pathetic customer service.