SD
Simphiwe D
1 reviews | Active since Jul 2020
22 Jul 2020, 13:15
Unsatisfactory Contract upgrad
In May this year, I upgraded my Vodacom Contract online. My Previous contract was Red VIP, which means unlimited calls. I was suppose to continue with Red VIP but last month on the 20th my phone was unable to make any calls. I contacted Vodacom and they promised to sort the matter out and promised this wouldn’t happen again. But this month the same problem has happened, and I’ve been sent to pillar to post and the matter has not been resolved and it’s been 3days without any help. Am unable to make any calls and am suffering due to their negligence. All I want is to go back to the Contract I had with my unlimited calls.
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Replies (4)
Vodacom's replyOfficial
22 Jul 2020, 13:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Jul 2020, 13:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
SD
Simphiwe D's updateReviewer Update
22 Jul 2020, 14:54But you guys are quick to respond to the hello peter network and you promise to solve the problem.when?mr promises.since Monday I’ ve got these promise nothing happened.
SD
Simphiwe D's update22 Jul 2020, 14:54
Reviewer Update
But you guys are quick to respond to the hello peter network and you promise to solve the problem.when?mr promises.since Monday I’ ve got these promise nothing happened.
SD
Simphiwe D's updateReviewer Update
23 Jul 2020, 15:33Know is day four no progress.muy Busness is fooling apart.
SD
Simphiwe D's update23 Jul 2020, 15:33
Reviewer Update
Know is day four no progress.muy Busness is fooling apart.
Vodacom's replyOfficial
29 Jul 2020, 10:57Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that feedback has been provided and your package has been migrated back to the original package,
Your query has now been resolved. Regards Consumer Website Team
Your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply29 Jul 2020, 10:57
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that feedback has been provided and your package has been migrated back to the original package,
Your query has now been resolved. Regards Consumer Website Team
Your query has now been resolved. Regards Consumer Website Team
Best regards,